Refund/Return Policy
Return Policy
Any claims for damages or discrepancies must be submitted to Melt Candle Company within five (5) business days of receiving your order. You must notify Our Customer Service by email or phone. Please note that custom orders are final and there are no returns or refunds.
Unopened merchandise may be returned in its original condition within 30 days of receiving your order. Once your order is received, we will inspect the items and the credit will be posted back to your card minus a 15% restocking fee and applicable shipping charges. Even if you received a Free Shipping offer at time of order placement, we will refund your card minus the original cost of shipping your order to you.
Every cancelled order will be refunded back to your card minus $2 fee paid for card processing.
Please note: If you return any item that has been opened, then the return will not be accepted and if we need to ship the items back to you, then we will have to charge additional shipping charges.
NOTE: Return Authorization Number is required. Email us at info@meltcandlecompany.com or call us at 360-200-0993 to obtain your Return Authorization Number prior to shipping your package back. We can only refund shipping costs and void the restocking charges if the return is a result of our error. Ship back to us, at your expense, via UPS, FedEx or USPS Priority Mail with Insurance and tracking. UPS and FedEx have tracking and automatic insurance of $100 included at no additional charge. Save your tracking number in case we need it.
Please include the following information with your return:
- Full name
- Street Address
- City
- State
- Zip Code
- Country
- Phone Number
- E-mail Address
- Original order confirmation no. or invoice no.
- Reason for return
If you have any questions about returning merchandise, please e-mail us at info@meltcandlecompany.com or call us at 360-200-0993.
Damaged Shipments
We carefully pack every order to make sure that it arrives to you undamaged and we have had excellent success in safe deliveries. In the event that your shipment arrives damaged, please follow the steps below:
- DO NOT ship the package back to us.
- Keep all packaging (including the damaged merchandise) in its original carton for at least 7 business days, since UPS may wish to inspect the package.
- Please, contact Us! We will contact UPS and ship out a replacement item as soon as possible.
- UPS will contact you to confirm and decide what they want to do with the package.
- UPS will either contact you or us and advise on what procedure to follow.
Error Shipments
Each order is carefully packed and inspected twice by two different people to ensure order accuracy. Please inspect your package carefully upon receipt. If you believe you received something in error, we will request that you email us a picture of the error to ensure speedy resolution.
