TERMS AND CONDITIONS
Shipping rates and info:
All orders are shipped UPS ground, unless overnight shipping is requested for an additional charge.
Melt Candle Company currently does not offer international shipping, but we are working on it!
All orders will be processed and shipped within 2 business days maximum, though processing times may vary due to availability of raw materials. To expedite your order, you can choose to purchase Next Day shipping for an additional charge.
All prices are listed in US dollars and are subject to change without notice.
We do not offer shipping to P.O. boxes or APO/FPO addresses, nor to US Virgin Islands and Puerto Rico.
We do not ship in extreme temperatures (both hot and cold) as it may damage the hand crafted products and raw materials.
Additional $10.00 fee on Canadian purchases to account for Value Added Tax.
Exchanges and returns:
Candles can be exchanged and returned. Each case is considered separately. Damages in shipping must be reported to the carrier and to us within 3 days with a photograph sent to firstname.lastname@example.org. We will investigate the damages with the carrier and take the proper steps to satisfy the purchase!
We accept major credit cards (Mastercard, Visa and American Express) and Paypal. We do not currently accept payment by check, COD or money orders.
UPS shipping costs are calculated at time of purchase and based on item weights and dimensions.